Service & Support · We're up the road — and we stay there
Most integrators finish at the install. At Jackson Hole AV, the install is the halfway point. In a valley of second homes, support is the part that matters most: our remote monitoring watches your system around the clock and often fixes issues before you notice them, and when something needs hands, it's our local team that shows up — the same people who built it, since 2002. Existing clients get 24/7 support, every day, including holidays.
Watched from anywhere. Remote monitoring, remote diagnostics, and dealer-managed updates let us see and resolve many problems without a trip to the house — often before you ever know there was one. For a home that sits quiet for weeks at a time, that's the difference between an easy fix and a ruined arrival.
A local team that answers. National firms fly in and fly out. We're up the road — and we'll be up the road when the system needs us. When you call, you reach our own in-house specialists, not a national call center or a subcontracted technician who has never seen your house.
Kept current. Technology doesn't stand still, and neither does a well-supported system. We handle updates, maintenance, and seasonal readiness, and we upgrade and expand systems as the technology evolves — so the house keeps working the way it did on the first night. Annual service and monitoring plans are available; ask us for details.
Systems installed by others. No matter who installed your system, we can support it. We take over, reprogram, upgrade, and maintain Savant, Control4, Lutron, and audio systems installed by other companies throughout Jackson Hole and the surrounding valleys, including Alpine, Victor, and Driggs. Because we carry both Savant and Control4, we rarely have to recommend tearing out a working control system — and many of those homes become long-term clients.
When a home changes hands. When a client sells a home we've worked on, we fit the system to the new owners and adjust the programming to the way they live. We're happy to keep working with our projects — the house doesn't lose its support just because it has a new owner. Just bought a home? Start here →
“After three years of failed efforts by firms from Salt Lake and Montana making our smart home actually work, these guys got us up and running in two visits. Highly recommended.”
Henry McKinnell · Google review
Still on LiteTouch? LiteTouch, the centralized lighting system built into many Jackson Hole homes, was discontinued, and parts and support have dried up. Lutron publishes a UL-listed retrofit for exactly this situation — replacing the LiteTouch modules and keypads with Lutron HomeWorks while reusing the existing centralized enclosures and much of the wiring. It's a migration, not a rewire, and we handle these conversions. See our lighting page.
“JHAV is a very knowledgeable and reliable AV team that takes full responsibility for their work to ensure total satisfaction. Our system is amazing, and whenever we have questions they are available to answer and fix anything that comes up.”
Mark Messana · Google review
Will you service a system another company installed? Yes. We take over, reprogram, upgrade, and maintain Savant, Control4, Lutron, and audio systems installed by others throughout Jackson Hole and the surrounding valleys, including Alpine, Victor, and Driggs. Because we carry both Savant and Control4, we can usually work with what's there rather than replace it.
We just bought a home with your system in it. Can you help? Yes. When a home we've worked on sells, we fit the system to the new owners and adjust the programming to the way they live — and we're happy to keep supporting the house from there.
Do you offer 24/7 support? Yes — existing clients get 24/7 support, every day, including holidays. Our office hours are Monday through Thursday, 8 AM to 5 PM.
Can you fix problems without coming to the house? Often, yes. Remote monitoring, remote diagnostics, and dealer-managed updates let us resolve many issues remotely — frequently before you notice them. When something needs hands, our local team comes out.
Do you offer service plans? Yes. Annual service and monitoring plans are available — ask us for details.
Our house still has LiteTouch. What can we do? LiteTouch was discontinued and parts are drying up. Lutron's UL-listed retrofit replaces the LiteTouch modules and keypads with Lutron HomeWorks while reusing the existing enclosures and much of the wiring — a migration, not a rewire — and we handle these conversions.
What areas do you serve? Jackson, Teton Village, Wilson, and Hoback, and the surrounding valleys, including Alpine, Victor, and Driggs.
Request service Call (307) 733-2629
On the contact form, choose "Service / support" as the project type — or call us directly. Our office is at 1010 S Park Loop Rd, Suite 2 in Jackson.